Privacy Policy
Effective date: 1 September 2026
Grand Concepts (Pty) Ltd, trading as GrandCo (“GrandCo”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we use it and the choices available to you when you visit our website, submit an enquiry or engage with our services.
1. Who we are
GrandCo provides business-improvement, systems, workflow and related consulting services.
- Legal entity: Grand Concepts (Pty) Ltd
- Registration number: 2013/033451/07
- Registered address: 189 Hoyt Crescent, Pretoria, South Africa, 0044
- Email: hello@grandco.africa
- Website: https://grandco.africa
Grand Concepts (Pty) Ltd is the responsible party for personal information collected through this website.
2. Information we may collect
We may collect information that you provide when you:
- Complete a contact or diagnostic form
- Book or request a consultation
- Contact us by email or through social media
- Ask for information about our services
- Enter into a business relationship with us
This may include your:
- Name and surname
- Email address
- Telephone number
- Business or organisation name
- Role or job title
- Country or location
- Information about your business needs, systems or operational challenges
- Messages and correspondence with us
Our website and service providers may also process limited technical information such as your IP address, browser, device, pages visited and basic website activity for security, functionality and performance purposes.
3. How we use your information
We may use your information to:
- Respond to enquiries
- Assess whether our services are suitable for your business
- Arrange consultations or diagnostics
- Prepare proposals or service agreements
- Deliver and improve our services
- Operate, secure and improve the website
- Maintain business and financial records
- Comply with legal and regulatory obligations
- Send relevant updates where you have consented or where permitted by law
We will not sell your personal information.
4. Lawful processing
We process personal information where:
- You have given consent
- It is necessary to respond to your request
- It is necessary to prepare or perform a contract
- We have a legitimate business interest that does not unfairly affect your rights
- We must comply with a legal obligation
You may withdraw consent where processing depends on consent. Withdrawal will not affect processing that was lawful before consent was withdrawn.
5. Marketing communication
We will only send electronic marketing communication where you have consented or where it is otherwise permitted by applicable law.
Every marketing message will provide a reasonable way to unsubscribe. You may also request removal by emailing hello@grandco.africa.
Service-related responses to an enquiry are not treated as general marketing communication.
6. Sharing information
We may share information with trusted service providers that help us operate the website or deliver our services, including providers of:
- Website hosting and security
- Forms, email and customer communication
- Scheduling and customer-relationship management
- Analytics, where enabled
- Professional, accounting or legal services
These providers may only process information for the agreed purpose and must take appropriate steps to protect it.
We may also disclose information where required by law, a court order or a lawful request from a public authority.
7. International processing
Some technology providers may process information outside South Africa. Where this occurs, we take reasonable steps to ensure that appropriate contractual, legal and security safeguards are in place.
8. Information security
We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No online system can be guaranteed to be completely secure. Please avoid submitting confidential business records, passwords, financial information or sensitive personal information through a general website enquiry form.
9. Information retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records or to comply with legal obligations.
Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.
10. Your rights
Subject to applicable law, you may request that we:
- Confirm whether we hold personal information about you
- Provide access to your personal information
- Correct or update inaccurate information
- Delete information that we are no longer entitled to retain
- Restrict or object to certain processing
- Stop sending direct marketing communication
To exercise these rights, email hello@grandco.africa. We may need to verify your identity before completing a request.
11. Cookies
The website may use essential cookies required for security, functionality and form operation.
If non-essential analytics or marketing cookies are enabled, visitors must be given an appropriate choice before those cookies are activated.
Do not add a cookie-consent banner unless the website actually uses non-essential cookies. If non-essential tracking is enabled later, implement a functioning consent mechanism and update this policy accordingly.
12. Third-party links
Our website may contain links to third-party websites or social-media platforms. Their privacy practices are governed by their own policies, and GrandCo is not responsible for how those third parties process information.
13. Children’s information
Our services are intended for businesses and adult business representatives. We do not knowingly collect personal information directly from children through this website.
14. Complaints
Please contact us first if you have a privacy concern so that we can try to resolve it.
You also have the right to lodge a complaint with the South African Information Regulator:
15. Changes to this policy
We may update this Privacy Policy when our services, website or legal obligations change. The latest version and effective date will be published on this page.
16. Contact us
For privacy questions or requests, contact:
GrandCo
Grand Concepts (Pty) Ltd
Email: hello@grandco.africa